Dually tire rotation problem

hedgehopper wrote:
We took our Dodge dually to Discount Tire to have the tires rotated. The wheels have extended valve stems bought from Chuck the Tire Man (and installed by Discount Tire). So the tires must be rotated from wheel to wheel while the valves stay in place.

The last time we took the Dodge in for tire rotation, the same Discount Tire place accomplished this, apparently with no problem. This time we were told that the rotation could not be done: the wheels would not fit on their machine because the extended valves are in the way. No amount of discussion led to finding a way around this supposed roadblock.

I called Discount Tire and spoke with the technician whose name was on the invoice from the last time we had this done. He said, "Make an appointment with me and I will take care of you." We did. He did. Problem solved.