I am very impressed also with Etrailer.com and their willingness to help. A few months ago I need a handle for my WDH bars which I did not know what it looked liked. Their customer representative worked with me on finding what I really needed, even though they did not have it in stock. I was given a number to the company who manufactured the item. They helped me, told me how many they had in stock and then referred me back to Etrailer. I called the representative and told them the factory had an amount in stock, I then placed my order with them. I was notified when they received the part and then when it was shipped to me. I have never had a problem when dealing with them. I recently needed an fitting for my drain hose...looked at Camco then Amazon, Camping World...all prices about the same...I found it at another nearby Walmart. It pays to look around sometimes...my local Walmart does not stock very many RV related items but a new one a few miles down the road does.