Forum Discussion
Gdetrailer
Dec 18, 2015Explorer III
majorgator wrote:Grit dog wrote:
Pretty sure they were just trying to help her out. Don't think that employee made his Xmas bonus by selling her a set of spark plugs even if it was 2 too many.
If one doesn't know what they're doing, can't expect mechanic service from someone who is probably not a mechanic.
I think it's very gracious and convienent that most all parts houses will scan and run codes, but it's up to the customer to figure out the problem. They're just giving you the next clue for free.
I disagree completely with the point you're trying to make. No, I don't think that the employee had anything to gain or lose based on what he sold, nor do I believe that he intentionally misled her. But, like your parents always said, if you don't know what you're talking about, keep your mouth shut. And since there is no such code that would tell you to replace all the spark plugs, this fellow would have been better off not to make any suggestions. "Yes ma'am, you have a "XXXXX" code. Good luck"
I'll read codes for anyone I know rather than have them go to an auto parts store. I cNt even begin to count all the times I've seen them incorrectly advise someone, only to have that person throwing money at a problem that doesn't exist. You could have code for an O2 sensor, which might be the actual sensor or about 50 other things.
Having a good scanner in your hands does not make for a good or magical repair.
It simply is a diagnostic tool, one that does require some trouble shooting experience on the users part.. Most auto parts store workers simply do not fall into that category.. They will simply tell you what the part is that might make the code "go away"..
OP really NEEDS to give the year, not sure why folks are so bashful about this but it IS a rather important detail which will help, greatly.
That is due to the fact that Ford CHANGED from IAC to electronic throttle control and the steps to find and repair the issue ARE DIFFERENT between the two systems.
Without the year of manufacture we could guess at this for the next ten years and not resolve the issue..
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