Dealers have also been hit hard by this. I was cashing in one of my rewards Visa at the dealership towards a service and got the questionnaire about my experience via email. I gave my service advisor huge words of encouragement (good scores) having to represent a company going through this. During this time, they have gone from 1 commissioned salesman to a different type of compensation, possibly salaried with perks?
However they also have a rented lot storing scores of diesel cars that can't be touched. I don't know the costs being floated but that is a lot of money in cars behind a locked gate.
I'm on step 3 of turning my car in-can't wait.