Factory Floor Repair at Keystone

Thanks all. Appreciate the feedback. One point to note is that the dealer did say they found the sub floor wet. So while I have heard about foam floors getting soft, the rest of the trailer (37') is rock solid. It is a very specific spot. I suspect they did a poor job of isolating it from water being thrown up when towing in rain. That said, and as many of you pointed out, I also suspect they have seen this before and know what the issue is. I pushed hard on my dealers service department to advocate for us and it sounds like they must have done that, but I was as shocked as you all when they called me and said they want to cover it. I have already had them deny a handful of claims so I was fully prepared for "You did not maintain the trailer properly" reply.

Thanks again all