Factory Floor Repair at Keystone
Hello All,
Just sharing an evolving story to see if anyone has experience. We have a 2018 Keystone Outback and started noticing a soft spot on the floor directly in front of our stove/oven area. The weird part is 1- we have been paying to have the dealer complete a pressurized leak check each year which it passed perfectly showing no signs of leak and 2- the spot is along the edge where the floor meets the kitchen slide and is in the middle of the slide, and there are no soft spots around that said area. So the water if leaking down a wall would have to come down the wall and make a turn to this spot without damaging anything else along the way.
Not sure if that made sense, but at least to me that limits the damage to something that has happened from the underside (which is sealed and visibly appears tight). The dealer did some digging and did see it was wet and was as perplexed as I am trying to figure out where the water came from. Anyway, I got a call from Keystone today saying they are going to fully cover the repair but they want to do it at the factory. They will be covering all charges including transportation from PA to IN.
I'll update as I hear more, but I am curious if anyone has every had a factory repair done, and what your experience has been.
Thanks all!
Just sharing an evolving story to see if anyone has experience. We have a 2018 Keystone Outback and started noticing a soft spot on the floor directly in front of our stove/oven area. The weird part is 1- we have been paying to have the dealer complete a pressurized leak check each year which it passed perfectly showing no signs of leak and 2- the spot is along the edge where the floor meets the kitchen slide and is in the middle of the slide, and there are no soft spots around that said area. So the water if leaking down a wall would have to come down the wall and make a turn to this spot without damaging anything else along the way.
Not sure if that made sense, but at least to me that limits the damage to something that has happened from the underside (which is sealed and visibly appears tight). The dealer did some digging and did see it was wet and was as perplexed as I am trying to figure out where the water came from. Anyway, I got a call from Keystone today saying they are going to fully cover the repair but they want to do it at the factory. They will be covering all charges including transportation from PA to IN.
I'll update as I hear more, but I am curious if anyone has every had a factory repair done, and what your experience has been.
Thanks all!
