Katy, the Ram Hemi we were trying to get info on was at a dealer not to far from us, however the sales person we were dealing with via the internet was always on vacation. Not really a huge problem as we are not in a big hurry to purchase but what about service after the sale??? We had a 1999 Dodge dually purchased from a local dealer that we truly loved but the dealer went out of business due to a death in their family and now the local service is far from pleasant to deal with. Having been across much of the USA in our younger years and performing 99% of maintenance and repair on our rigs we miss the good service that was out there when it was needed. I have personally owned over 200 vehicles along the way but when it comes to the heavy haulers the 99 Dodge was my only one in the bunch and I loved it so maybe I have answered my own question!