Actually, just to set the record straight, gmw photo does not have too much free time -- he is just trying to be helpful, to share his expertise, to help "move the ball downfield" so that he and others can try to diagnose the situation. I don't know why so many forum members are willing to spend their time for free to help someone in trouble, but I am darn grateful that they are! I have benefitted tremendously from exactly that kind of response -- I post a problem, someone says "if you tell us xyz we can start to sort it out," and the dialogue progresses from there. In the old days before the internet, this kind of voluntary discussion group was almost impossible.
And I should add that I am on my second Fun Finder by Cruiser -- no major problems on either one. But no RV manufacturer is perfect.