Good Customer Service from Arctic Fox

Just wanted to relate an act of good customer service from the Arctic Fox (Northwood) folks. Recently I power drained (used the pump) to drain the water tank faster of our 2013 AF 996. Next time we loaded up, the water pump would not pick up or hold a prime. Pulled the strainer and found it full of plastic shavings left over from the assembly process (probably drilled for fittings about 5 minutes before quitting time on Friday ;). I contacted Northwood about the issue and was directed to my nearest dealer. I noted that we were loaded, ready to go on a trip, but that dealer would be a few hours out of our way. Dave Mann of Northwood said that we bought the camper to use and they wanted to get us back on the road as soon as possible so he directed me to choose any RV repair place I wanted and have them call for payment arrangements. We found a dealer along our route, got the pump replaced in about an hour, had the service manager chat with Northwood and with not a penny out of pocket, we were back on the road. Good follow up on the part of Northwood to correct a problem, which is the true test of customer service.:)