RinconVTR wrote:
I own a GD Imagine 2800BH.
GD products are no better or worse than others, using the same **** components and fastest assembly techniques and tricks used across the entire RV industry. This is an RV industry issue, not one brand name or another.
The difference in Grand Design is the design layout, color schemes, and CUSTOMER SUPPORT.
There is no other company that supports owners AFTER the purchase as GD does and continues to do. 2nd to none. For that reason alone, I will always recommend Grand Design and not think twice about buying another Grand Design product.
Your last statement isn't true, it's just opinion.
I've had the same support owning my Northwood Fox.
I needed an issue fixed early on and all I had to do was call NW and talk directly to one of the service guys. I've called several times during ownership and always talked directly to tech or service guys.
I've had NW send me a replacement water pump when mine failed almost two year into ownership.
You can get the same personal service from ORV as well. I think you statement really only pertains to the big MFG's.
Unless you've owned RV's from all the MFG then you can't know about customer service from them. Reading on the net isn't always a good indication of events.