I have a 2015 Grand Design Reflection 5th wheel. This company is top notch! We love our Reflection. They stand behind their product.Customer service has been there for my minor issues. They have sent me what I needed if I could take care of it. Always answering my emails. There is a Grand Design Forum which is not run by Grand Design. They do follow it. On the day before Christmas 2014 one of the 3 owners of GD was on the forum solving a issue from a Grand Design owner. Were do you see this nowadays? I would buy a Grand Design product again! There is also a Grand Design Facebook page run by many owners of Grand Design products.