We purchased our current Big Horn from RV Capital Wholesalers which is the internet component of Great Lakes RV. We purchased through the website and then went to Great Lakes to pickup the unit. We got a great price. Spent two nights in their lot moving from the old to new RV as we are full timers. They took the old unit in on trade. The service was OK is all I can say. A few things we asked to have fixed were never really fixed to our satisfaction so my husband took care of those items later. We did stay for a week in Elkhart Campground to work out all the bugs. Overall a good experience and we would do it again.