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ajb1205's avatar
ajb1205
Explorer
Jun 03, 2013

Hail damage repaired...what will I find next???!!!

Long story short, bought a 2013 Jayco Jay Flight 32BHDS last spring. Love the trailer for my family of 5. Over the summer had one particularly nasty hail storm (thank goodness for MaxxAir covers, though) and had approximately $12,000 in damage done (rear, entry side and top of the front). Being that it is practically still brand new, decided to have the dealership fix the damage over the winter.

Fast forward to this spring. On our way to grab some things from our trailer that is parked at a friend's acreage, the wife notices while driving up to it, that the sheet metal on the front is a different color (the 2013s have a silver grey front and rear). Now, because only the top front sheet metal had hail damage, they only replaced the top front that is a totally different shade/color of grey. Second thing...looks like a 5 year did the caulking job, third...the rain gutters are low in the middle and high on the ends, forth...the rear bathroom entrance door is scratched right down to bare metal on the very top. After more than a few trips to the dealer, as well as phone calls, the response is "we are human" and "we are doing our best".

Sorry as this is a bit of a rant but just had to share my wonderful experience so far lol.

12 Replies

  • I totally agree. That was my first MAJOR concern...that the work would not be up to the same standards as it was from the factory. I was assured it would be so that is why I went ahead with the insurance claim and had the damage repaired. I now find out the front sheet metal was ordered not from the factory in the USA, but from a different manufacturer here in Canada (cost too much to get it direct from Jayco, I was told). It's insurance...account for the extra cost of getting the correct sheet metal from Jayco and do it right the first time. I am now stressing big time about the remaining shotty work, so to speak.