1. Getting into a "heated discussion" with the person who has the power to help you or dismiss your concern is not wise.
2. If your vehicle does not fall under the parameters of the recall, you can ask for a "goodwill" adjustment for the repair costs. (If you engaged in less than friendly conversations with the dealer or manufacturer, are the third owner of the vehicle, and have not been a faithful customer of the dealer or the manufacturer, you may not have much "goodwill" to cash in.)
3. You can file a complaint with National Highway Transportation Safety Board.
