Rickeoni: I appreciate all of the input that I have received on my original post from every one. I understand that the dealership cannot fix my car if the manufacturer says that it does not fall under the guidelines of their call back. I have purchased 3 vehicles from them: used Dodge Ram truck and 2 new vans, one for each of my 2 daughters. Yes, they have done all of the service work on all of these vehicles. And, no, back when I was working, I did not work for free. I worked for 37 years as an engineer prior to having to go out on disability from injuries I received from fighting in the jungles of Vietnam. And, no, they do not work for free either, nor do I expect them to. And, you say their are 3 sides to every story. I beg to disagree. If there had been 15 people standing around during our discussion, you would probably get 15 different answers, thereby having 15 different sides of the story. In this case, yes, there was 3 sides: mine, the Service Rep. and my wife. Talk to all of us separate and you will get 3 different stories.
Yes, I made a mistake by getting somewhat "heated" when I had documentation that, to me, seemed to say that my car would fall under the call back. Evidently, it did not. At that point, I should have dropped the subject and followed up with Chrysler Corp if I wanted to pursue it any further. My bad, I made a mistake. I should not have taken out my anger on the Service Rep. Does this answer all of your questions. You can reply if you want, but you will get any other response from me. My personal life in none of your business.
