Update -
I tried to contact generator depot via their website feedback page. I got no reply in 4 days. I called them this morning and got put on with one tech support guy that just kept telling me there is no gas in the unit. He said there is no gas, I said there is gas, he says he can assure me there is no gas, I say yes, there is gas....and on and on. He switches me to a sales rep who asks me a few more questions. He wanted a picture of the box with the cardboard that is broken. I get off the phone, send him the pictures.
Then I find Honda's contact number and call them. They tell me that you will be able to smell gas under the gas cap and there will be residual oil, maybe half full.
So, I just sent gen depot an e-mail telling them the same thing. I have a new generator so I am going to keep it. Thanks for all of the replies.