Like you say
Dealers are not part of MFGs. They sell several brands and are just retail outlets.
MFGs. are the ones providing warranty and Dealers get to do approved warranty repairs. All components (appliances, landing gear, roof fans/A-C Units etc.) also have their own warranties.
I have found best service by contacting MFG and getting a Representative involved so that they get a direct perspective of issue vs a second hand retelling by dealer. I keep Representative involved by direct contact.
Sorta the 'squeaky wheel' principle only I 'squeak' at both dealer and mfg.
Dealer is face to face and MFG. Rep is via phone calls then e-mails.
