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Geterdone's avatar
Geterdone
Explorer
May 05, 2014

JENSEN AWM975 STEREO PROBLEM

We have a 2013 Lance 1172 TC and this past weekend we tried the Jensen stereo and get nothing out of the speakers. We ran the troubleshooting guide checking, mute, fader, remote etc...still no sound only static. The unit comes on fine. There are 3 speaker sets, Channel A, B, And C. C is out door speakers, and A and B are inside camper. IT DID RAIN HARD ALL WEEKEND IF THAT COULD ACCOUNT FOR PROBLEMS. The speakers worked fine a week ago.

IS THERE ANYTHING ELSE TO CHECK ON SPEAKERS OR CONNECTIONS? WHY WOULD ALL SPEAKERS GO OFF....JUST STATIC OVER A CHANNEL.

THANKS,

steve
  • Now there is nothing...no static, no noise etc....checked all channels again, inside, A and B and outside C channels....When I turned it on the first time that it did not work, only channel A (one speaker of the set) worked....now nothing. I am not experienced enough to do the multimeter checks...I have a Craftsman, and it will do ohms, continuity and resistence...

    steve
  • Geterdone wrote:
    UPDATE: There is no sound on any speaker on CD, or radio...I contacted Jensen and they said to do an ohm,and continuity check on the speakers. I can only get to the one uder the bath sink...will have to take others out of wall...If there is a short, theys said the internal amp goes into prot. mode...not allowing sound.
    Not sure how to do these tasks but I will try and figure out.

    As I posted before, if you are hearing static, the speakers are connected and the power amps are working. There is no need to do a continuity check. Sound, be it static or not, does not come from a disconnected speaker. Think about it.

    Stop, call them back, and tell them that all the speaker connections are OK.
  • UPDATE: There is no sound on any speaker on CD, or radio...I contacted Jensen and they said to do an ohm,and continuity check on the speakers. I can only get to the one uder the bath sink...will have to take others out of wall...If there is a short, theys said the internal amp goes into prot. mode...not allowing sound.
    Not sure how to do these tasks but I will try and figure out.
  • We had two Jensen's that died on us. The factory one stopped playing DVDs and I purchased a used one off Ebay that lasted a month and then it did what your unit is doing...no sound.

    I now have a Kenwood Double din and had a plastic panel made by a local plastic/sign shop to match the main panel.

    The sound quality is 100 times better..

    Untitled by MooringProduct, on Flickr
  • The fact that the front panel lights up means the power supplies are OK and because you hear static means the power amplifiers are OK too. Something in the front-end of the system is wrong.

    You didn't say which source (Radio/DVD/Coaxial/iPOD) are you getting the static on. Try a CD or DVD, or plug in an iPhone/iPod to check the other source inputs. If they all make static, something died in the pre-amp section and you will have to replace it or get it serviced. If just the radio makes static, check the antenna both inside and out. Did the antenna on the roof get torn off? If not check the antenna connection going into the back of the unit.

    It is easy to pull the unit out of the wall to see what is going on behind. Simply pull off the rectangular bezel that clips on around the outside of the unit. You can do it with your fingers or use a screwdriver to help pry it loose. Once that is off, there are four Philips-head screws that hold it to the wall. Take those out and the chassis will easily slip out so you can see behind it.

    Hope that helps.
  • I wonder if something got wet...at the time it quit working...all we know is that it rained about 3" where we are here in Fl. Still a mystery why it will not play thru speakers unless when one gets wet (ie the outdoor ones) they all quit working.
  • This is not helpful and for that I'm sorry. My Jensen AWM975 quit working, it came on but no sound. I spent a long time trying to figure it out, took it apart wired different speakers, etc. I couldn't find anything. I decided to let it go temporarily and then forgot about it. The next time I used my camper it worked and has been fine since.