Forum Discussion
Community Alumni
Feb 09, 2016Really there were at least two opportunities to catch something like this. Normally there's a carpentry shop that builds all of the cabinetry and other units prior to assembly. The units they build go into a stockpile waiting to be pulled during final assembly. It really wouldn't have taken any additional time for the carpentry shop to verify the operation of the drawer before adding it to inventory.
It's annoying to see the comments of, "Well you should've caught it in PDI," or "You could just fix it yourself." Really that's not fair. Most people don't enter the world of RV'ing as seasoned veterans. They don't have fond memories of growing up camping in trailers and motorhomes. They don't show up to the door with a wealth of knowledge of how RV specific systems work or what to look out for. Half the time they don't even know that there's a community out there willing to help them before and after they purchase. All they know is that they want to do is enjoy camping or their retirement in the comfort of a RV. So they head down to the dealer, relying on them solely for everything from pre sale to after sales support. Sometimes that works out and sometimes it does not.
The manufacturer has the responsibility to deliver a unit that's as close to 100 percent as possible. I mean you're paying for a 100 percent complete trailer. Nobody goes in and says, "Give me a trailer that's 90-95 percent complete and functional. I'll finish the rest." I realize that RVs are man made items and man made items will never be perfect, but some of these issues that get reported with brand new RVs are completely absurd. It's not the responsibility of the end user (or dealer really) to correct inadequacies of the manufacturing process. We've all become way to accustomed to expect junk and to be pleasantly surprised when you don't get it. It's the Harbor Freight effect. If there are trailers rolling off the line in varying degrees of completeness then that's a quality control problem that needs to be corrected. The end user or even the dealer should have to correct a drawer's alignment because Joe Googley Eyes in the factory can't properly use an alignment jig (and that's if he's even using one for starters).
I'm very handy myself and have a garage full of tools so I'm capable of fixing most problems myself. However that should not be an expectation that we can pass on to everyone. Not everyone understands the ins and out of these systems or have the tools to fix them. Some have got to the point in their life where they can't even squeeze or hold a tool anymore. While a lot of people may posses a basic knowledge about the problem, the ability to fix it often times is in a completely different ballpark for them. Things that seem minor to us may be Greek to them and they're better off not even attempting the repair. Sometimes running back and forth to the dealer is the best option.
It's annoying to see the comments of, "Well you should've caught it in PDI," or "You could just fix it yourself." Really that's not fair. Most people don't enter the world of RV'ing as seasoned veterans. They don't have fond memories of growing up camping in trailers and motorhomes. They don't show up to the door with a wealth of knowledge of how RV specific systems work or what to look out for. Half the time they don't even know that there's a community out there willing to help them before and after they purchase. All they know is that they want to do is enjoy camping or their retirement in the comfort of a RV. So they head down to the dealer, relying on them solely for everything from pre sale to after sales support. Sometimes that works out and sometimes it does not.
The manufacturer has the responsibility to deliver a unit that's as close to 100 percent as possible. I mean you're paying for a 100 percent complete trailer. Nobody goes in and says, "Give me a trailer that's 90-95 percent complete and functional. I'll finish the rest." I realize that RVs are man made items and man made items will never be perfect, but some of these issues that get reported with brand new RVs are completely absurd. It's not the responsibility of the end user (or dealer really) to correct inadequacies of the manufacturing process. We've all become way to accustomed to expect junk and to be pleasantly surprised when you don't get it. It's the Harbor Freight effect. If there are trailers rolling off the line in varying degrees of completeness then that's a quality control problem that needs to be corrected. The end user or even the dealer should have to correct a drawer's alignment because Joe Googley Eyes in the factory can't properly use an alignment jig (and that's if he's even using one for starters).
I'm very handy myself and have a garage full of tools so I'm capable of fixing most problems myself. However that should not be an expectation that we can pass on to everyone. Not everyone understands the ins and out of these systems or have the tools to fix them. Some have got to the point in their life where they can't even squeeze or hold a tool anymore. While a lot of people may posses a basic knowledge about the problem, the ability to fix it often times is in a completely different ballpark for them. Things that seem minor to us may be Greek to them and they're better off not even attempting the repair. Sometimes running back and forth to the dealer is the best option.
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