Typical story. I have been looking at a 15 suburban and almost
did the unthinkable and bought one for insane price until I read a internet customer tell his story like yours. That was enough for me but I have a 08 Springdale, has been very good RV. Hail caused some damage and the awning went down also. Biggest problem was getting a new awning rod. First truck load was hijacked no one knows where it went along with hundreds of washers and dryers, next two rods went to wrong address and because of the neighborhood no one will go back, next one got run over by a employee and bent it like the
original, finally I got one that worked not great but its OK. I have listened to some dealers complain about the manufacturers, they don't seem to get along. I had a toilet seat come unhinged so I thought this would be a easy fix, not so dealer said I can get you a whole new toilet but not a seat. I ended up going to a hardware store and for 18 bucks got a new seat perfect match and size. You can not believe what a busted toilet seat can do for your camping experience. Buy a older RV next time their made better and look better. These new dark colors and absence of windows make for depressing interiors. Cars are a fraction of the size we had in the sixties, with tiny wash machine motors, and plastic every thing. The joke is they want five times the sixties price. RVs manufacturers are struggling with holding down costs the same way its dog eat dog out there. If you get a good RV keep it. I have a 04 suburban that is excellent I guess I will be buried in it rather than trade for new.