Keystone Customer Service Fail
BUYER BEWARE! - KEYSTONE WILL NOT STAND BEHIND THEIR PRODUCTS. An improperly installed (upside down) cargo door has caused thousands of dollars in water damage to my camper and despite a diagnosi...
Forum Discussion
goducks10 wrote:Exactly how the OP handled it is not the big thing here. We know that he reported the leak before the TT was in service for one year... Therefore his warranty should be good... There may be some technicalities with transfering it that were not handled correctly... If so, then that is the dealers fault, as a buyer would not know what needs to be done.
I would say all we know is how the OP handled the whole thing. I would like to hear the dealers and Keystones side. Not the way the OP is interpreting it.
Wouldn't deter me from a Keystone product. Every brand has a buyer that's been through the ringer over some issue. If we all decided on what unit to buy based on negative issues then we all would be staying in hotels for vacation.
Keystone sells a bu!! load of RVs. They're bound to have a goof up.
And though the root cause of the leak wasn't found until the warranty was up,, that should not matter as it was reported under warranty. It is not the OPs job to diagnose the cause of the leak.
It doesn't matter how long the dealer takes to correctly diagnose a problem... They need to get it fixed.
If Keystone is in fact trying to weasel out of the warranty because of transfer paperwork not being done right... Shame on them. They very well may cost themselves new sales down the road... From the OP and others that he tells his experience to.
If they are trying to weasel out based on the warranty period being over.... Shame on them again. The OP reported the leak within the warranty period... It needs to get fixed period.
I for one want to know just what the end result of this is. I will be buying another new TT down the road. I want to know the good, the bad, and the ugly about all brands.
BTW, my Sabre experience has been nothing short of excellent.. The only reason I would switch brands is because they do not currently offer what I think I will be wanting next time. Maybe they will in the future.
