KEYSTONE CUSTOMER DIS-SATISFACTION
After several conversations with Keystone customer service, it has come to my attention that they do not care about there customers or there product quality. I have several issues that have come up along with several issues that were brought to the attention of the dealership upon delivery and Keystone refuses to fix any of them. They are not as significant as the poor guy on this forum that is having his sidewalls ripped apart but non the less, they still show the poor craftsmanship and component quality that Keystone uses.
These issues include the standoffs that hold the ladder to the rear cap mounted crooked. Lame so called heated floor that is the size of a heating pad and does a good job at warming up the bottom of the vanity. Peeling veneer finish on the rear wood that arches up to the ceiling. And finally permanently stained stripe decals on the exterior wall that has been like this since 6 months after delivery. Keystone blames the environment for the decal issues even though the other side of the camper doesn't have the same problem. This fifthwheel is a 2016 Montana 3160RL with Legacy package. Not the quality or treatment I would expect when spending this kind on money. My first, 2004 Montana had the front cap decals curl up and peel off but I would have thought after 12 years they would have invested in better decals. WRONG! So I guess I will have to live with a 2016 fifthwheel that looks permanently dirty. Keystone has lost a customer for life because if they won't fix minor defects, I doubt they would fix a major one.
These issues include the standoffs that hold the ladder to the rear cap mounted crooked. Lame so called heated floor that is the size of a heating pad and does a good job at warming up the bottom of the vanity. Peeling veneer finish on the rear wood that arches up to the ceiling. And finally permanently stained stripe decals on the exterior wall that has been like this since 6 months after delivery. Keystone blames the environment for the decal issues even though the other side of the camper doesn't have the same problem. This fifthwheel is a 2016 Montana 3160RL with Legacy package. Not the quality or treatment I would expect when spending this kind on money. My first, 2004 Montana had the front cap decals curl up and peel off but I would have thought after 12 years they would have invested in better decals. WRONG! So I guess I will have to live with a 2016 fifthwheel that looks permanently dirty. Keystone has lost a customer for life because if they won't fix minor defects, I doubt they would fix a major one.
