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Kibbis's avatar
Kibbis
Explorer
Sep 17, 2018

Launch 16RB - Not what we looked at...

I'm not sure if this is the right spot for this post so mods, please let me know if I need to delete and repost somewhere else.

We recently picked up a Starcraft Launch 16rb that we fell in love with on the show room floor. It's a 2018 and we feel like we got a really good deal on it. They were the best prices in the area, and we feel comfortable with the price we paid.

So here is the 'problem' (1st world problem). It's not the same that we looked at in the show room. It was POURING when I picked it up and had to install a WD hitch in the rain. It was dark and everything was wet when we brought it home. The next day the wife went out and the first thing she said is "the floor is supposed to be gray". It's brown, and an oversight on my part as I just wanted to get everything hooked up and go without getting too soaked. I emailed the dealer and he said the show room model has brown flooring as well, it may have just looked brighter because all the lights were on.

About a week later my kids wanted to look at photos on my phone and I forgot I took some pictures of the floor model. Dealer was wrong, or fibbed. The floor model is definitely different. I'll attach the images. You can see the cushion pattern and floor is different. I'm not sure how much of a big deal I should make here. We like the camper, it's just not the same interior colors that we asked for. That's literally it. I'm not even sure we can exchange at this point since we already took it home. Just wondering if anyone ever ran into this and what my options might be. I'm a little annoyed at their dishonesty.
Showroom


Mine
  • Merrykalia's avatar
    Merrykalia
    Explorer
    Sep 17, 2018
    Was the wife not with you when you picked it up? Did no one go inside? Was there not some sort of PDI done? I think if you had gone inside and realized it was not the same interior decor, you could have done something then, but not after you have taken delivery of it.

    Was it the dealer fault? Maybe. Did he lie? Maybe. Who is to say that they didn't have a couple of trailers there with different decors?

    Call and talk to them. They may be willing to make it right or you may be stuck with the different decor.
  • SidecarFlip's avatar
    SidecarFlip
    Explorer III
    Sep 17, 2018
    With no pre delivery walk through I think it is what it is. I would never take delivery of any RV or automobile or anything that cost a ton of money without a pre delivery walk through. You may well find other 'less than desirable' stuff before it's over.
  • Kibbis's avatar
    Kibbis
    Explorer
    Sep 17, 2018
    We did do a walk-through and I am part to blame here, I'm not putting it all on them, hence why I said an oversight on my part.

    The wife was not with because my son had baseball and she could not join us. It was rushed because it was pouring out and I just didn't think of the difference while I was there. I was too busy thinking about putting the hitch on and getting out of there before getting soaked.So yes, partially my fault, but not completely my fault. They should have realized the difference and at least owned up to it when I inquired about it.

    It's not like this is a huge deal. We still like it. Everything is the exact same. I think I would have just preferred the one we originally looked at, or at least some honesty when I inquired about it. I did reach out about why they were dishonest. I'm not holding my breath on a response. Just not sure I'd go with them when it's time to upgrade in the future.
  • newman_fulltime's avatar
    newman_fulltime
    Explorer II
    Sep 17, 2018
    What i am seeing is 2017 used brown 2018 used grey so dealer got rid of a old inventory trailer .. Could have just been their mistake if raining and they grabbed a teailer . check your paperwork numbers see if vin matches paperwork
  • Kibbis's avatar
    Kibbis
    Explorer
    Sep 17, 2018
    newman fulltimer wrote:
    What i am seeing is 2017 used brown 2018 used grey so dealer got rid of a old inventory trailer .. Could have just been their mistake if raining and they grabbed a teailer . check your paperwork numbers see if vin matches paperwork


    I thought the exact same thing.I checked this as well and saw online that if the 10th character in the VIN is a J - it means it's a 2018. This one is a J so if what I'm reading is correct, it is a 2018.

    Link to the info I found.
    https://www.etrailer.com/question-246946.html

    editing link
  • newman_fulltime's avatar
    newman_fulltime
    Explorer II
    Sep 17, 2018
    Vin says 2018 but its really a late,2017 production just vined as a 2018 ..look at build dates on your tires i bet they are 2016 or2017
  • Kibbis's avatar
    Kibbis
    Explorer
    Sep 17, 2018
    newman fulltimer wrote:
    Vin says 2018 but its really a late,2017 production just vined as a 2018 ..look at build dates on your tires i bet they are 2016 or2017


    Interesting. I will certainly do so. Thank you for the heads up.
  • SoundGuy's avatar
    SoundGuy
    Explorer
    Sep 17, 2018
    Kibbis wrote:
    We did do a walk-through and I am part to blame here, I'm not putting it all on them, hence why I said an oversight on my part.

    They should have realized the difference and at least owned up to it when I inquired about it.

    I did reach out about why they were dishonest. I'm not holding my breath on a response. Just not sure I'd go with them when it's time to upgrade in the future.


    IMO, TWO mistakes on your part :R - not only did you "overlook" this issue when you picked up the trailer but you've now also provided the dealer, or more specifically the dealer's service manager, great excuse to negatively rate you as a customer. Although it may not be widely known every dealer rates customers from the moment they walk on to the lot to when they leave with their new purchase. This includes endless information about you, not only where you live, financial resources, etc, but also your demeanor, how easy or difficult you are to deal with, how you treat staff, etc. You may not like it but that's how the real world works and in this case you've not done yourself any favours ... good luck when you have to deal with them over real issues you may have in the future with this new trailer. :R
  • wnjj's avatar
    wnjj
    Explorer II
    Sep 17, 2018
    Does your invoice list anything about the interior color/trim?
  • Kibbis's avatar
    Kibbis
    Explorer
    Sep 17, 2018
    SoundGuy wrote:
    Kibbis wrote:
    We did do a walk-through and I am part to blame here, I'm not putting it all on them, hence why I said an oversight on my part.

    They should have realized the difference and at least owned up to it when I inquired about it.

    I did reach out about why they were dishonest. I'm not holding my breath on a response. Just not sure I'd go with them when it's time to upgrade in the future.


    IMO, TWO mistakes on your part :R - not only did you "overlook" this issue when you picked up the trailer but you've now also provided the dealer, or more specifically the dealer's service manager, great excuse to negatively rate you as a customer. Although it may not be widely known every dealer rates customers from the moment they walk on to the lot to when they leave with their new purchase. This includes endless information about you, not only where you live, financial resources, etc, but also your demeanor, how easy or difficult you are to deal with, how you treat staff, etc. You may not like it but that's how the real world works and in this case you've not done yourself any favours ... good luck when you have to deal with them over real issues you may have in the future with this new trailer. :R


    OK, so we didn't get into any arguments nor was I mean to them about anything, nor did I talk about my dealings with them in any point in this thread. I inquired about the difference, and when I found the photos, I sent them to the dealer to show the difference and asked about why it wasn't the one we thought it was. I don't see how you get that as me being difficult instead of me just wanting some answers to the difference. Both parties have been cordial to this point. Unless asking a question and calling out a lie/mistake is being difficult?

    The mistake I made doesn't have to keep being pointed out here. I'm well aware of the mistake I made and am owning up to it. I would understand the comments if I said it was all their fault and they owe me a new camper blah blah blah, but I didn't. I just inquired if this happened to anyone before, and possible options.

    To add to it: Their service team was very helpful in getting me squared away with the hitch and with advice, and I let their management know how helpful they were. Not sure how I can see that as me being difficult.

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