Launch 16RB - Not what we looked at...

SoundGuy wrote:

Kibbis wrote:
We did do a walk-through and I am part to blame here, I'm not putting it all on them, hence why I said an oversight on my part.

They should have realized the difference and at least owned up to it when I inquired about it.

I did reach out about why they were dishonest. I'm not holding my breath on a response. Just not sure I'd go with them when it's time to upgrade in the future.

IMO, TWO mistakes on your part :R - not only did you "overlook" this issue when you picked up the trailer but you've now also provided the dealer, or more specifically the dealer's service manager, great excuse to negatively rate you as a customer. Although it may not be widely known every dealer rates customers from the moment they walk on to the lot to when they leave with their new purchase. This includes endless information about you, not only where you live, financial resources, etc, but also your demeanor, how easy or difficult you are to deal with, how you treat staff, etc. You may not like it but that's how the real world works and in this case you've not done yourself any favours ... good luck when you have to deal with them over real issues you may have in the future with this new trailer. :R

OK, so we didn't get into any arguments nor was I mean to them about anything, nor did I talk about my dealings with them in any point in this thread. I inquired about the difference, and when I found the photos, I sent them to the dealer to show the difference and asked about why it wasn't the one we thought it was. I don't see how you get that as me being difficult instead of me just wanting some answers to the difference. Both parties have been cordial to this point. Unless asking a question and calling out a lie/mistake is being difficult?

The mistake I made doesn't have to keep being pointed out here. I'm well aware of the mistake I made and am owning up to it. I would understand the comments if I said it was all their fault and they owe me a new camper blah blah blah, but I didn't. I just inquired if this happened to anyone before, and possible options.

To add to it: Their service team was very helpful in getting me squared away with the hitch and with advice, and I let their management know how helpful they were. Not sure how I can see that as me being difficult.