We have a 2015 Keystone Summerland TT. While on a trip this summer I noticed uneven wear on the rear axle tires. Assumed it was a bent axle and should be covered under warranty. Took it to Camping World and they all the measurements and took pictures to send Keystone. Keystone denied any coverage stating the leaf springs were severely flattened and trailer had been overloaded at sometime. My trailer fully loaded with all gear except food and clothing is 1000 pounds under the GVWR. It has never been overloaded. Tried to explain this to warranty person at Keystone and fell on deaf ears. Wonder if anybody else has a similar situation. Possible bad leaf springs?

Take it to a commercial trailer shop. They are the ones fully qualified to properly determine what might be wrong and fix it for a reasonable price. CW is a seller, can sometimes fix house issues, but definitely is not qualified to diagnose running gear issues.

hartrob wrote:We have a 2015 Keystone Summerland TT. While on a trip this summer I noticed uneven wear on the rear axle tires. Assumed it was a bent axle and should be covered under warranty. Took it to Camping World and they all the measurements and took pictures to send Keystone. Keystone denied any coverage stating the leaf springs were severely flattened and trailer had been overloaded at sometime. My trailer fully loaded with all gear except food and clothing is 1000 pounds under the GVWR. It has never been overloaded. Tried to explain this to warranty person at Keystone and fell on deaf ears. Wonder if anybody else has a similar situation. Possible bad leaf springs?Look at the axle/spring ratings on the axle and make sure they installed the proper axles when they built the unit. Future Keystone purchasers pay attention here. There is absolutely no way to prove you didn't overload the unit so it makes it pretty easy for them to deny the warranty. If their warranty is no good you have to wonder about the company.

Sure, there are many leaf springs that are junk. Sounds like they owe you an axle and all new springs. Settle for nothing less.

I'm not sure how much effort you want to expend here, but keep in mind that you can purchase replacement axles, springs, etc. If you go that route, keep in mind you can upgrade to a higher rated axle/spring/brake/wheel/tire setup..

hartrob wrote:We have a 2015 Keystone Summerland TT. While on a trip this summer I noticed uneven wear on the rear axle tires. Assumed it was a bent axle and should be covered under warranty. Took it to Camping World and they all the measurements and took pictures to send Keystone. Keystone denied any coverage stating the leaf springs were severely flattened and trailer had been overloaded at sometime. My trailer fully loaded with all gear except food and clothing is 1000 pounds under the GVWR. It has never been overloaded. Tried to explain this to warranty person at Keystone and fell on deaf ears. Wonder if anybody else has a similar situation. Possible bad leaf springs?I believe you.. But what I believe isn't important, as I am not the one deciding if it's a warranty item or not.I and others believe that most TTs leave the factory under axled. They subtract the TW from the wieght of the TT and put in axles just barely able to support what is left. It doesn't take much to momentarily over load such axles/springs. Once is all it takes. Hit a bump or pothole wrong and it can do it..Regardless, you can probably waste time and aggravation trying to get them to honor the warranty, or just buy upgraded stuff and fix it yourself. The parts are really affordable, and the job isn't all that hard... Do it, and you will end up with a better TT than you started with.If you manage to win the argument with them... You will get replacements exactly like what already failed you once.It's your choice on how to proceed.

Leaf Springs | Good Sam Community

bobndot
Explorer II
Oct 07, 2015
Future Keystone purchasers pay attention here.

Thank you . Glad im not the only one.

Sorry to the OP for having this issue , I hope it all works out for you.

..... the network of dealers are banging their heads against the wall and are fed up too .
It makes it kind of difficult for the dealer to take care of the customer when the Mfg, shrugs them off as well . Some dealers have to go into their own pocket to help a good repeat customer find a resolution .

IMO, very good advice as suggested , go to a reputable axle shop to install a better component than O.E.M. Why put in the same to break again .
wrenchbender
Explorer
Oct 07, 2015
Had the same problem 6yrs ago.I ended up replacing the axle and springs.No problem since.One word of wisdom some TT layouts have all the heavy items on one side, if your rig is that way you may need an extra leaf or overload on that side.
john_bet
Explorer II
Oct 07, 2015
donn0128 wrote:
Take it to a commercial trailer shop. They are the ones fully qualified to properly determine what might be wrong and fix it for a reasonable price. CW is a seller, can sometimes fix house issues, but definitely is not qualified to diagnose running gear issues.
I did exactly that 2 years ago for my '05 5er when the suspension needed work. The springs are now almost flat. I think they put under sized one on it. I will deal with it next year as this year is pretty much done. Good luck OP.

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