freymann wrote:
I mentioned Blue Ox he said they have never installed one but have only heard great things about the company. My friend has the Blue Ox, same truck, and a 28 foot TT, so I decided to go with Blue Ox.
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Peterborough RV said this was the first Blue Ox system they have installed in 17 years of being in the business.
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I called Peterborough RV a couple of times to let Rick know I wasn't very happy with the system. I suggested they remove it and install the Equalizer system instead. Rick said NO as the warehouse won't accept used returns. When I explained the above issues to him all he said was he would call Blue Ox and see what they advise. Oh boy.
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a short letter to Peterborough RV stating how disappointed I am with them, the dealer, for not standing behind what they sell.
You asked them to sell you something they had never sold before and which was against their recommendation. The dealer is right, and your expectation is completely unreasonable.
