wowens79 wrote:
The "shame" is the fact that many retailers/salespeople have very little product knowledge. This case was a little different since the OP had his dealer get him something that was out of his normal products. Although since the dealer sold and installed it, he should have took the time to make sure it was done correctly.
Also it was a good chance for the dealer to learn, and try a new product without the risk of ordering something that he might be stuck with.
The difficulty I have with this common forum rhetoric is the clumping together of everyone who may work at an RV dealership as "the dealer", as in
"the dealer did this" or
"the dealer failed to do that". RV dealerships everywhere are staffed by individuals, all with varying degrees of skill and knowledge so the answer(s) one may get at any given time will largely depend on the individual with whom one is dealing with. Not everyone who works at one of these dealerships even owns an RV of their own, in fact many dealerships often have hardly anyone at all who actually camps on a regular basis. Whether we as consumers like it or not the
reality is that most often we'll end up dealing with staff who are there working 40, 50, 60 hrs a week just trying to earn a living selling, servicing, or selling parts for RVs, and not necessarily anyone who has a passion for the sport. Given this, it's clear to me that one would
always be much further ahead investing a bit of time trying to first understand the issue(s) at hand and not by relying entirely on "the dealer" to solve them for us.
