Not a good start to Summer
So we had a local dealer service our F-250 two weeks ago that included an oil and filter change. During the service they found that it needed a new torque converter and "transmission pump" thingy. W...
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The conclusion to the story?
Well I had to send a 4-page long letter to the General Managers of both Ford dealerships at 1:20pm yesterday threatening contact with Ford Corporation. At 5:00pm I got a phone call from World Ford and they got a mechanic to finally look at my truck. It appears that the problem was not related at all to the work done at my hometown dealership. It was a blown o-ring in a high pressure oil line. Another $575 and we will pick it up this Friday.
The GM at my local dealership did contact me right away after getting my letter, but I never did hear back from the World Ford GM. However, he did get them working on my truck. I just wonder how much longer I would have waited? And to make things clear, I was not mad that work was not done, I was mad because they hadn't even looked at it to determine what was wrong and what had to be done to fix it. And both dealerships really need to teach their service personnel how to do call backs.
Now we have this problem: Hope that our 1999 truck with 166+K on it can survive our planned Yellowstone trip later this month or buy a new truck.
Thanks to all of you who have commented and supported us during this situation. Let's hope that it really is now all over (we are really worried about damage or theft of our rig while it has been unprotected at the dealership).
Take care and have a great camping summer, Del
Well I had to send a 4-page long letter to the General Managers of both Ford dealerships at 1:20pm yesterday threatening contact with Ford Corporation. At 5:00pm I got a phone call from World Ford and they got a mechanic to finally look at my truck. It appears that the problem was not related at all to the work done at my hometown dealership. It was a blown o-ring in a high pressure oil line. Another $575 and we will pick it up this Friday.
The GM at my local dealership did contact me right away after getting my letter, but I never did hear back from the World Ford GM. However, he did get them working on my truck. I just wonder how much longer I would have waited? And to make things clear, I was not mad that work was not done, I was mad because they hadn't even looked at it to determine what was wrong and what had to be done to fix it. And both dealerships really need to teach their service personnel how to do call backs.
Now we have this problem: Hope that our 1999 truck with 166+K on it can survive our planned Yellowstone trip later this month or buy a new truck.
Thanks to all of you who have commented and supported us during this situation. Let's hope that it really is now all over (we are really worried about damage or theft of our rig while it has been unprotected at the dealership).
Take care and have a great camping summer, Del
