Not a good start to Summer
So we had a local dealer service our F-250 two weeks ago that included an oil and filter change. During the service they found that it needed a new torque converter and "transmission pump" thingy. W...
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An addition:
I got a call from the truck supervisor at my local dealership, Woody Anderson Ford. He told me that yesterday after they got my letter, his General Manager had him call World Ford on me behalf. He found out that they still had not touched my truck at that time. I now believe it was his phone call to World Ford that prompted them into action and not the GM at World Ford. He then called back to them this morning to see if they had corrected the problem. After making sure they had, he then called me.
So I would say that Woody Anderson Ford did all they could to help me. The truck supervisor also notified me that he wished I had contacted them sooner. They would have called down there to check for me. After that, he has offered to check my truck over again for free and to do a detail cleaning, also for free. This in spite of the fact that the problem was not caused by their people.
As for the decision about a new truck... it is a hard one to make, just as is the decision whether or not to stick with diesel or go with gas. If I were rich it would be a no brainer (my wife loves the King Ranch interiors of some Ford trucks), but I am not rich, so the decision gets difficult. I am leaning to purchasing a new one, but not sure if time permits before our trip leaving on June 27th.
Del
I got a call from the truck supervisor at my local dealership, Woody Anderson Ford. He told me that yesterday after they got my letter, his General Manager had him call World Ford on me behalf. He found out that they still had not touched my truck at that time. I now believe it was his phone call to World Ford that prompted them into action and not the GM at World Ford. He then called back to them this morning to see if they had corrected the problem. After making sure they had, he then called me.
So I would say that Woody Anderson Ford did all they could to help me. The truck supervisor also notified me that he wished I had contacted them sooner. They would have called down there to check for me. After that, he has offered to check my truck over again for free and to do a detail cleaning, also for free. This in spite of the fact that the problem was not caused by their people.
As for the decision about a new truck... it is a hard one to make, just as is the decision whether or not to stick with diesel or go with gas. If I were rich it would be a no brainer (my wife loves the King Ranch interiors of some Ford trucks), but I am not rich, so the decision gets difficult. I am leaning to purchasing a new one, but not sure if time permits before our trip leaving on June 27th.
Del
