I did send you a PM about this. My husband and I purchased a TimberRidge from the sister company, Outdoors Mfg. We drove 6 hours to buy from a dealer in a different state as the trailer was customized to all of our specifications. We did the walk through, noted all of the issues that needed to be fixed, got the approval for those to be done at our local dealer, under warranty and drove off the lot. All the items were really cosmetic and we were willing to overlook them.
In August 2013 we picked up our brand new bunkhouse. September the rear stab jacks would not raise electronically - got out the drill motor and headed off for our first trip, due to work schedules. Came home with a list of things that broke on the dry run. Took the trailer to the local repair shop (Sumner RV - WILL NEVER TRUST THEM!), they had the trailer for 3 1/2 weeks, creased our bumper to the point of not being usable for sewer hose. Trailer did fine until April when we were prepping for our first trip of the year...the slide wouldn't retract. The axle sheered off due to only one tack weld. Took the trailer back to Sumner RV - they had the trailer for over 6 1/2 weeks! They also put scratches over a foot long in two walls, items requested for repair not touched, holes in wall near rear door and dents in the floors. Missed 3 - week long trips due to the time it took. On our return trip the slide stops fell off the trailer. We knew that we would not be taking the trailer back to Sumner RV for repair work as we feel monkeys would do a better job! Called my dealer, called the factory and went through everything with a fine tooth comb. Found some other items along the line that needed fixing.
Took our trailer to the MFG, which is a 5 hour drive one way for us. Walked through it with not only the shop manager but the Warranty Manager as well. We looked at everything with them. We dropped off three weeks ago, a week before they were ready for us due to our schedules. Still waiting on the call to get the trailer back, but we don't expect that for another week. We asked them to fix all the items that we were overlooking because of the headache, heartache and the stress involved. Outdoors Mfg is doing their best to make sure that we are happy with our purchase as we plan on having this trailer for the "long" haul. We do know that a lot of the issues are cosmetic and others are out of their hands as they are parts made by someone else, but the wires that have screws drilled into them, a knife rack that has both the gas line and electrical lines running directly through it, now those are safety items, plus the worry of having a slide "fall" out during transport is not idea of fun.
The moral of the story, call Northwoods on Monday - tell them what is going on. If you don't trust your dealer to repair things, then get it in writing that they will authorize another repair facility for you. Good Luck!
HGL
ps. the teams building the rigs are putting out between 9 & 32 units a day. The more they roll out, the better the bonus. The QC teams are not catching everything. The more we as consumers complain to the MFG's about this the more that they will start to listen.
