Observation on Dealer “Service Packages”
The wife has a 2 year old Chevy Traverse that she really likes and we always have the oil changed at the purchasing dealer, who we really like too. I’ve always changed my own oil but at $38.95 for 5...
Forum Discussion
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DW bought a new Corsica some years ago. Oil changes were so cheap we took it in somewhere rather than me do it.
DW liked the local Montgomery Ward service center because she could shop at the sizeable mall while she waited. Until she went out to the garage one next morning, and the oil was all over the floor. The kid had over-tightened and stripped the oil plug. I was out of town but told her where oil was and she re-filled it and took it back. Whatever they did, it then held oil. On the next change she took it to the Chevrolet dealer. The very next morning the oil was all over the garage floor again. I was out of town and she filled it with oil, took it back to Chevy and they said the pan was shot. One new oil pan later she was able to belatedly contact me as to what had been done. They did replace the pan at cost for $165 in the early 1990's.
My view was that I was not going to be somehow stuck with the bill in the end. It was the principle of the thing.
Back in town and furious, I met with the Chevy shop foreman and he said it was not their problem, the pan was toast when it came in. The old pan had been already picked up by a salvage yard. So I went to the Montgomery Ward shop and the foreman assured me that they would be good for it, but I would definitely have to return the pan. At the salvage yard, I thought I recognized the pan at the very top of a huge pile of steel that had been placed by magnetic crane. I estimate about 3 to 4 stories up. It was our pan. It took me a good half hour to work my way to the top with jagged stuff slipping and sliding down, but it would all be worth it when I got reimbursed.
I triumphantly presented the pan to the Montgomery Wards foreman the next day. Meanwhile he had talked to the store manager and the reimbursement was off. We failed to come back for the last oil change and were no longer valued customers. We were stiffed.
Wes
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DW bought a new Corsica some years ago. Oil changes were so cheap we took it in somewhere rather than me do it.
DW liked the local Montgomery Ward service center because she could shop at the sizeable mall while she waited. Until she went out to the garage one next morning, and the oil was all over the floor. The kid had over-tightened and stripped the oil plug. I was out of town but told her where oil was and she re-filled it and took it back. Whatever they did, it then held oil. On the next change she took it to the Chevrolet dealer. The very next morning the oil was all over the garage floor again. I was out of town and she filled it with oil, took it back to Chevy and they said the pan was shot. One new oil pan later she was able to belatedly contact me as to what had been done. They did replace the pan at cost for $165 in the early 1990's.
My view was that I was not going to be somehow stuck with the bill in the end. It was the principle of the thing.
Back in town and furious, I met with the Chevy shop foreman and he said it was not their problem, the pan was toast when it came in. The old pan had been already picked up by a salvage yard. So I went to the Montgomery Ward shop and the foreman assured me that they would be good for it, but I would definitely have to return the pan. At the salvage yard, I thought I recognized the pan at the very top of a huge pile of steel that had been placed by magnetic crane. I estimate about 3 to 4 stories up. It was our pan. It took me a good half hour to work my way to the top with jagged stuff slipping and sliding down, but it would all be worth it when I got reimbursed.
I triumphantly presented the pan to the Montgomery Wards foreman the next day. Meanwhile he had talked to the store manager and the reimbursement was off. We failed to come back for the last oil change and were no longer valued customers. We were stiffed.
Wes
...
