Pretty Sure Dual Cam Shouldn't Look Like This!

I agree that some sort of road event must have caused this, these things don't just bend on their own. Since you've had good service out of this hitch set up, I wouldn't jump to another brand without talking to Reese first. At least try to understand what happened before you condemn the hitch. If it happened to you chances are good it's happened to somebody else before, and Reese may have info in their knowledge base on what causes something like this.