Problems with our new camper
Hello friends, I'm posting this complaint for everyone to read to hear comments from you to see if you have had any of these problems that I've had. I love camping and this is my second travel trailer...
Forum Discussion
I don't think it is anything specific to CW. Every person I know who has bought new has had similar issues regardless of dealership.
Bottom line, warranty work is low priority for dealers. They have your money already and the warranty contract language never gives a time frame for when repairs will be done. As long as they have paying work, you will almost always be pushed off. Even if they have time, it's low profit work (manufacturers limit how much they will pay). Plus if it's minor, they know many will just give up and fix minor stuff themselves.
PS: I agree on paragraphs making reading much easier. Also, avoid extraneous information: unless you have it specifically called out in writing, the fact they gave you the "new" unit that was at the RV show is irrelevant. You got a new unit that meets the specifications you requested.
Bottom line, warranty work is low priority for dealers. They have your money already and the warranty contract language never gives a time frame for when repairs will be done. As long as they have paying work, you will almost always be pushed off. Even if they have time, it's low profit work (manufacturers limit how much they will pay). Plus if it's minor, they know many will just give up and fix minor stuff themselves.
PS: I agree on paragraphs making reading much easier. Also, avoid extraneous information: unless you have it specifically called out in writing, the fact they gave you the "new" unit that was at the RV show is irrelevant. You got a new unit that meets the specifications you requested.
