I agree with OasisBob...While not a Heartland model, in the Outdoors RV forum, a gentleman picked up a new 2020 trailer and headed home, got 100 miles down the road (highway, not dirt roads - even though ORV claims theirs are made for off-road use) and the Rear Window Valence came off and landed on the dinette table.
Product quality is the lowest amount that a manufacturer can get away with and that a buyer will accept. Until we the consumer stand up and tell the manufacturers (with our LACK of purchases) that we do not accept their product, they will continue to spew out junk as fast as their worker's crazy legs can move.