Forum Discussion
atwowheelguy
Apr 12, 2015Explorer
I bought a new '01 F150 with the "tow package". Part of the advertised package was a "heavy duty" (thicker) radiator. Well the engineers decided that the thicker radiator was not needed, but the marketing dept. still kept advertising the "heavy duty" radiator. A customer complained. Ford sent out a notice to every affected customer offering $100 cash, a $500 voucher good for a new vehicle or a new radiator. I took the radiator.
They messed up, but they fixed it. Anybody can make a mistake. What matters is what you do to make it right. Ford did the right thing. I bought another new F150 in '13.
They messed up, but they fixed it. Anybody can make a mistake. What matters is what you do to make it right. Ford did the right thing. I bought another new F150 in '13.
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