I have had to resort to contacting Ram dealers outside of my area to even get sales information. I really hope their service departments do not mirror their sales. It has has been much easier dealing with Ford and GM dealers which may be due to the the fact they have many dealerships selling the same brand which are competing among themselves - This results in better responsiveness to potential and current customers.
Bill Smith (Ram dealer in ID) is very responsive compared to any dealer I contacted west of the Cascades.