Ram Block Heater and Cord -Missing
My new 2016 Ram 4x4 Cummins 6.7L's manual says about the Block Heater(I am paraphrasing here) Plugging in the truck is REQUIRED at -20. Then it goes on to say that the cord can be found in the righ...
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So to close this out here is the upshot of my experience over the Block Heater hose.
I arrived at Rairdon Dodge in Bellingham WA this am to get my oil changed and the cord. I told the gentleman in the service dept about my call to FCA/Ram customer service and explained (all with good humor) about the missing cord.
At first he was saying there would be labor to install the cord. I replied that I would have to call that nice young man at RAM again to get him to reimburse me that part as well...this is when he said..."tell you what I'll just have the cord installed for you at no cost."
Now my oil change on this truck at the dealer is no small change given that I use Rotella T6 full synthetic and had one of the fuel filters changed. So they still made plenty of money off of me on the deal. And he only charged me $12 in labor to do the oil change.
But the dealer got me in and out in just under an hour with the cord installed, oil changed, truck inspected and fuel filter replaced.
All in all I am satisfied with the way it was all handled.
I arrived at Rairdon Dodge in Bellingham WA this am to get my oil changed and the cord. I told the gentleman in the service dept about my call to FCA/Ram customer service and explained (all with good humor) about the missing cord.
At first he was saying there would be labor to install the cord. I replied that I would have to call that nice young man at RAM again to get him to reimburse me that part as well...this is when he said..."tell you what I'll just have the cord installed for you at no cost."
Now my oil change on this truck at the dealer is no small change given that I use Rotella T6 full synthetic and had one of the fuel filters changed. So they still made plenty of money off of me on the deal. And he only charged me $12 in labor to do the oil change.
But the dealer got me in and out in just under an hour with the cord installed, oil changed, truck inspected and fuel filter replaced.
All in all I am satisfied with the way it was all handled.
