CaLBaR wrote:
If this dealer can't get the TSB right then I would try a different dealer. I have 4 within a 30 minute drive so if I continue to have problems with one dealer I go to the next. I also checked out "Rate My Dealer" on line after I bought my 2019 and have been going to the same dealer with the best ratings in my area. So far so good.
Been there. Done that.
The first dealer, first problem, took three dealer visits and couldn't get the problem fixed. And, it's in writing. The problem that the 3 month old truck had still exists and is a dealer documented problem that the factory can't fix (yet).
The 2nd dealer, which is the dealer I bought the truck from, couldn't get the emissions recall done.
The 3rd dealer got the emissions recall done. But, they're a Ford dealer who services rams. They are now 750 miles away.
The 4th dealer is a new dealer because we moved 3 states away. I'm giving them a 2nd chance. Yes. This is trip #2.
But they just struck out. I made an appointment two weeks ago for the 2nd recall, and to review what it will take to get the rest of the problems fixed. Actually, ram care setup the appointment. and I'm just the foolish owner that delivers my truck. Once they determine what it will take to get everything else fixed, we'll setup an appointment for that stuff, most of which have TSBs. In other words, get the recall done, review the other problems, call and let me know the status, and we'll setup another time because parts are short in supply because of the almighty corona, the new god of dumb-ass democrats.
I just heard from ram. Keep in mind, they know why the truck is there. Dropped it off last night.
I just got a call. The report is that they will call me on Monday with the status.
Hmmm. The recall fix requires removal of a few bolts to bolt on a new bed step. Yet, they had me setup an appointment so it could sit there for 4 days.
So, if I was to follow your logic, I should take it to another dealer, which would actually be dealer #6 because I didn't mention one other dealer above.
My wife's response was "Get rid of it."
We have owned many cars over the years from many different manufactures. This is the first time I have had consistent problems in which the biggest problem is the inability of several dealers to get stuff done. Maybe this just typical ram service, which is why so many longtime dodge owners hate dodge/ram dealerships.
I'm done with ram and I wish there was better inventory and I'd buy a new Ford this weekend. But, I guess the new normal is 50 states filled with too many pajama wearing bye-don wussies afraid of catching a cold. So, I guess I'll have to take my time.