Ram quality & company and dealer response

smurfs_of_war wrote:

Wild Card wrote:

FishOnOne wrote:

Cummins12V98 wrote:

jccjr500 wrote:
This is a letter that I sent to Ram

Ram problems

Dealer: Covert Chrysler Austin, TX
First, I purchase this vehicle to pull a 23,000 lb 5th wheel, and reviewing the specs, it showed that this truck would be capable of towing this unit. Each year I take my trailer to Colorado as well as other places and I expected to be able to go and return safely.
These are following things that happened
1. Transmission computer board went out. Could not drive vehicle. The truck had to be towed into Covert Chrysler. Fortunately I was near home, but I could have just as easily been on a trip and broken down in an area where there was no cell service. What would I have done then? It took Covert 3 to 4 weeks to fix this issue.
2. On last trip, pulling my trailer, at 21000 miles my two front tire treads separated from belt. Fortunately, after feeling the front end vibrate and dropping my trailer for some maintaince I took my truck to tire shop to have wheels balanced. That is when I was informed the treads had separated. Had to buy new tires. What would have happened if I had had a blowout and wrecked and either kill one of the members of my family or someone else. Know you did not make tires, but you did pick the tires to put on truck. Also I had previously taken truck over commercial scales to make sure I had not exceeded weight limits. On trip home had a rear tire where part of tread completely separated from belt. This was about at 22000 miles. Knowing I could not trust tires, I replace all 4 rear tires.
3. The last issue, which again I was fortunate to be close to home and not pulling trailer, I lost both power steering and brakes. If I had been on road with trailer in a high traffic area, I would have caused a major accident, which one or more people could have been killed. That would have been Ram’s fault.
4. Again the truck was towed into Covert. Took 2 to 3 weeks to fix. When I picked up I saw that I had a crack along the lower left side of windshield. The crack was not there when truck was picked up.
Showed the crack to Covert and they would not do anything about it. Then contacted Ram customer service and they would not do anything. This ended costing me out of pocket almost
$500.00.
You can check with Covert Chrysler to see about all the warrantee work that has been done over the time I have owned the vehicle.
Don’t know how many other trucks you have trouble with, but after seeing the latest information on Consumer Reports on auto brand reliability, I see that the Ram brand is considered one of the most unreliable and the 3500 was the worst of Ram brand.
This is a very unreliable truck and I cannot put my family’s safety in peril.

Joined in 2010 with a total of 4 posts.

First why would it cost you $500 out of pocket for a windshield??? Anyone with a newer vehicle can buy comp for little $$$. I pay $100 for a windshield no matter how expensive it is.

Why did you loose your brakes and power steering???

Tires??? I'm betting General Ameritrack so that means your truck is a 2010-2012. They are POS! I had a front tire separate and changed out to Michelin at 25K. New RAM at 200 miles I changed out the NEXEN's to Michelin's.

Crappy service from a dealer and you keep going back???

Reliability??? My 11 HO Dually I owned for 65K had a tie rod end replaced under warranty and a washer bottle replaced. Both items in and out no issue.

15 rAM updates and a software airbag update. Soon the SCR will be replaced under warranty. I had 3 hubcaps on my LongHorn fall off at $125 each and CrystalChrysler in Cathedral city, CA replaced all three under warranty no cost to me. Heck I did not even buy from them. Oh also my plastic step pad on running board had a small pc break off. Yes they are replacing under warranty.

Sorry for your troubles but this seems a bit suspicious.

Doesn't seem suspicious to me.... and $500 is most likely his deductible cost which is very common.

OP,
Good luck that truck... Probably need to find a good tech to address any future issues. And remember we all make choices and perhaps a different dealer will be in the cards next time.

Well he paid more for his deductable tham the windshield cost.

I just replaced mine out of pocket to the tune of $1350