Ram quality & company and dealer response
This is a letter that I sent to Ram Ram problems Dealer: Covert Chrysler Austin, TX First, I purchase this vehicle to pull a 23,000 lb 5th wheel, and reviewing the specs, it showed that this t...
Forum Discussion
The dealer is everything, and that is a local matter, unless you are in an urban area where you can shop different dealers for the same brand. All brands of vehicles can have issues, some of which the manufacturer will take care of, if the dealer intercedes for you. I came to this town 37 years ago with a new Chevy, and after working with the Chevy dealer, I would not buy another one in this town. But the Ford dealer was good, the Cadillace=Olds-GMC, and the Buick-Jeep. Another shop opened, Honda-Plymouth-Dodge-Chrysler franchises, good for service and support. That collapsed, split off to a Honda franchise, Chrysler side going to three different owners before it stabilized. I bought two Dodge vehicles, the first kept nine years while dealing with the Honda-Chrysler dealer, the second abandoned after three years dealing with an unsupportive Dodge dealer. So I suggest find a better dealer, or switch to a brand with a better dealer.
Tires are a separate issue, from vehicle brand or dealer. Tire manufacturers warranty tires. Tire dealers handle the warranties (although car dealers may be tire dealers, they are often not the best choice). OEM tire choices are not always the best (although I've been pleased with Ford's choices on Superduty truck models).
Having bought one French import, two German imports, three GM cars, one Ford sedan, four Ford trucks, three Dodges, one Toyota, and two Hondas, I don't think I would ever buy anything from Fiat Chrysler America, not even if the local FCA dealer was bought by someone with a better customer service outlook. Yet 15 years ago, a Dodge 2500 or 3500 CTD with manual transmission would have been my first choice for a HD tow vehicle. Today my choice would be Chevy or GMC, lamenting that I must accept the Allison automatic, with no manual transmission option.
Tires are a separate issue, from vehicle brand or dealer. Tire manufacturers warranty tires. Tire dealers handle the warranties (although car dealers may be tire dealers, they are often not the best choice). OEM tire choices are not always the best (although I've been pleased with Ford's choices on Superduty truck models).
Having bought one French import, two German imports, three GM cars, one Ford sedan, four Ford trucks, three Dodges, one Toyota, and two Hondas, I don't think I would ever buy anything from Fiat Chrysler America, not even if the local FCA dealer was bought by someone with a better customer service outlook. Yet 15 years ago, a Dodge 2500 or 3500 CTD with manual transmission would have been my first choice for a HD tow vehicle. Today my choice would be Chevy or GMC, lamenting that I must accept the Allison automatic, with no manual transmission option.
