Ram quality & company and dealer response
This is a letter that I sent to Ram Ram problems Dealer: Covert Chrysler Austin, TX First, I purchase this vehicle to pull a 23,000 lb 5th wheel, and reviewing the specs, it showed that this t...
Forum Discussion
jccjr500 wrote:
See the reply from Ram customer service. The dealer is Covert Chrysler in Austin TX
Dear Customer:
Case #: 32713753
VIN: 3C63RRKLXEG273715
Vehicle Description: RAM 3500 LONGHORN 4X4
Hello John, After multiple attempts to contact the dealership to discuss this for you we were unable to reach anyone. At this point we are unable to continue to look into this but if you could ask the dealership to contact us next time you are in we would be happy to continue looking into this for you. Thank you Michael
Tried to call a supervisor in Ram customer service to discuss this issue and he would not return call.
Ram definitely does not care about their customers and they have lost my business forever. There is no excuse for this.
It seems Dodge is going over to the customer service model used by Forest River, Thor, Camping World, etc? Michael may very well be the brother of Emma and Stacey who pay lip service on this board. Oh the humanity!
Seriously....who the he'll is Michael? Some online rep who just lost his diaper and is sending a canned response to an inquiry? Have you been in contact with a division rep? I find it hard to believe one of the big 3 will openly admit they can not have one of their dealers discuss a matter with them or not be able to contact them. An RV manufacturer and dealer I could buy into, but Fiat/Chrysler?
