Ram quality & company and dealer response
This is a letter that I sent to Ram Ram problems Dealer: Covert Chrysler Austin, TX First, I purchase this vehicle to pull a 23,000 lb 5th wheel, and reviewing the specs, it showed that this t...
Forum Discussion
Ralph Cramden wrote:spoon059 wrote:jccjr500 wrote:
See the reply from Ram customer service. The dealer is Covert Chrysler in Austin TX
Dear Customer:
Case #: 32713753
VIN: 3C63RRKLXEG273715
Vehicle Description: RAM 3500 LONGHORN 4X4
Hello John, After multiple attempts to contact the dealership to discuss this for you we were unable to reach anyone. At this point we are unable to continue to look into this but if you could ask the dealership to contact us next time you are in we would be happy to continue looking into this for you. Thank you Michael
Tried to call a supervisor in Ram customer service to discuss this issue and he would not return call.
Ram definitely does not care about their customers and they have lost my business forever. There is no excuse for this.
I'm confused... why does this work need to be done at this exact dealership? Other than the broken windshield, can't any other dealer do the work? Am I missing something here?
That's an excellent point.......possibly more to or another side to the story?
Why should someone have to dealer shop to get quality service? That is a problem with the system and not the individual. If you want to create brand loyalty this is the wrong business model.
