Ram quality & company and dealer response
This is a letter that I sent to Ram Ram problems Dealer: Covert Chrysler Austin, TX First, I purchase this vehicle to pull a 23,000 lb 5th wheel, and reviewing the specs, it showed that this t...
Forum Discussion
Dadoffourgirls wrote:
The dealer is a franchise of RAM. They are covered under state franchise laws. This is a dealer issue.
Do RVers really think that FCA in Auburn Hills should send a person to the dealer and stand in the dealership until they talk to them?
Yeah, I do. Or some other, better, method of getting the dealer to communicate.
I would assume that to maintain a franchise, that dealer has requirements to meet. Levels of service that they need to provide. That would include things like maintaining a certain level of brand inventory, or providing a service department for warranty and recall work. I would assume (perhaps incorrectly) that there are requirements for customer service metrics, and communication with the corporate office.
If the dealer is not meeting minimum levels of service, FCA (in this case) should address the issue with the dealer. Here, the dealer isn't even responding to FCA's queries, much less the customer. That's a problem that needs to be addressed, and it's not the customer's job to fix it.
Now, that's assuming that "Michael" was honest in his attempts to contact the dealer, and was truly ignored... rather than just making a token call and calling it done.
