Ram truck problems ?

Cad3dc wrote:
I have a 2015 2500 w/ Cummins w/ 31k on the odometer. Was heading out of town this past Friday w/ a 13k lbs 5th wheel in tow, and lost all forward gears in tranny. Was towed to Dodge/Ram dealership and was told due to backlog of transmission work, transmission tech won't likely fix/address for several weeks. I got a similar story from another nearby RAM dealership. Meanwhile, I'm out of pocket on a rental car b/c dealership hasn't cracked open the tranny to make a diagnosis, and I'm told only five days of rental car will be covered anyway. Despite being upside down on truck, I'd trade tomorrow for a 2017 Duramax/Allison combo if they were available on the lots. I've had it with RAM.

Is this the selling dealer the truck was towed to? If not and you are/were out of town one phone call from the dealer to Ram trucks and they could have gotten you a loaner. If you were in town and truck was towed to the selling dealer he should have provided you with a loaner. It wouldn't be a truck but they should have given you something to drive.

I called my dealer and he is not aware of any transmission issues going on. He said they will get an occasional trans job here or there. But that's it.

If the truck is under warranty FCA sends the dealer a new trans and it only takes a day to get them. Something does not sound right here, either you have a very shady dealer or we are not getting the whole story here.

FCA does not let any dealer rebuild any warranty transmission period! Why, because they want it sent back in tact for a warranty tear down to find the root cause of the failure. Also any no shift would throw a transmission code.

BTW this is true for any and every engine failure, dealer is sent a new engine either a long block or short block and the old engine is sent back to the warranty claims center for evaluation. They want to know who is going to get charged for the repair, outside vendor or the FCA Pwoertrain plant that built the defective component.

Don