Rancho 9000's might have been an oops
I installed Rancho 9000's on our Dodge 3500 about 12,000 miles ago. 4000 miles hauling our single slide 9ft camper / towing, 3000 other miles towing cargo/flatbeds, and about 800 miles towing our Car...
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I installed Rancho 9000’s on my Ram when it was less than one year old; the improvement in ride was great, and I really liked being able to adjust them for the load and ride I wanted.
In less than two years one of the Rancho 9000 fronts started leaking oil and the dealer exchanged it no problem. A year or so later the other front started leaking and the dealer said that Rancho had to approve of the warranty replacement after they send the shock in.
So either I can purchase a new shock and be reimbursed after it’s approved or not have a shock on my truck for several weeks. I called Rancho told the customer service person it was leaking oil, and asked what more was there to check? All I got then was attitude about how I could have damaged it.
So after calling Rancho and not getting anywhere with them on the warranty, the front of my truck got a pair of Bilstein 4600’s. About two years later one of the rears started leaking oil so they got replaced with new Bilstein 4600’s also. Those Bilstein’s are still on my truck and going strong!
Because of the attitude and lack of customer service I got from Rancho over the phone I will never spend another penny with that company.
A few years after this happened I went to work for a fleet with almost 2000 vehicles. Since I’ve been there we have never bought a Rancho product and that will not change, at least until I retire!
In less than two years one of the Rancho 9000 fronts started leaking oil and the dealer exchanged it no problem. A year or so later the other front started leaking and the dealer said that Rancho had to approve of the warranty replacement after they send the shock in.
So either I can purchase a new shock and be reimbursed after it’s approved or not have a shock on my truck for several weeks. I called Rancho told the customer service person it was leaking oil, and asked what more was there to check? All I got then was attitude about how I could have damaged it.
So after calling Rancho and not getting anywhere with them on the warranty, the front of my truck got a pair of Bilstein 4600’s. About two years later one of the rears started leaking oil so they got replaced with new Bilstein 4600’s also. Those Bilstein’s are still on my truck and going strong!
Because of the attitude and lack of customer service I got from Rancho over the phone I will never spend another penny with that company.
A few years after this happened I went to work for a fleet with almost 2000 vehicles. Since I’ve been there we have never bought a Rancho product and that will not change, at least until I retire!
