The first time I used mine I had a hard time getting the bars off (the dealer had hooked it up). Then I had a hard time getting enough links in the holder to really be set up properly. But on my second try at disconnecting it I did as others have said and raised the trailer to take the weight off and it disconnected easily. Did the same to hook it up and drive it away and it was so easy. It also towed like a charm. For a minute there I thought, oh boy, I'm going to have to struggle with this thing every time I use it. But after a little trial and error I now have no worries about it. I do remove the sway bars before I back up. I was told I don't have to, but I guess I worry about bending something.
To teh OP, sorry your experience has not been as pleasant as many.
