I would now consider this thread finished. If you want to debate the logistics between the relationship of a RV owner and the Dealer then please start a new thread.
In my case, two issues were discovered.
#1: Ball height was 3 inches too low
#2: I require 1500 pound bars instead of 1000 pound bars
I have already brought my hitch head to a friend's and we have raised the ball height and are within specs.
Today I spoke with Roxanne from Blue Ox to confirm my findings and she has gracefully offered to exchange the bars and finally bring to a conclusion my issues with the Blue Ox Sway Pro system.
I have also been speaking with Connor from Blue Ox. I can recall during my first phone call with Connor that he said something along the line of "I hope we can work together to resolve your issues so you can feel happy and safe with our Blue Ox Sway Pro system" -- I'm happy to say that with his patience and desire to work with me, that I actually do like the Sway Pro system now, and I'm very happy to be able to utilize this system in the manner it was designed.
Thank you Blue Ox.
