Reese Dual Cam Head Replacement
Has anyone had luck with replacement of a faulty hitch head by Reese? I called Reese today regarding the upper lip of the trunnion socket on the drivers side bending on a 45 degree bend toward the tr...
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I could give you a full run down on my issue, which sounds identical to yours if I hadn't lost my Webshots account and all the pics that were on it.
Mine original head did the same thing as yours with 1100 lbs of tongue. The replacement head did the same thing on the very first tow! I finally got resolution from Reece (Cequent) when J Barca tuned in here and pointed me in the right direction. Long story short (if I recall correctly) is that some heads were too thin in the the support area of the trunnion pin. Even though they are the same part # and are supposedly the same part, THEY ARE NOT the same part! I forget the exact details beyond that, but suffice it to say, if you get the correct head, it won't be bending and breaking out. Perhaps John Barca will pop in with one of his mind-bendingly accurate, informative posts and get you on the right track.
I actually had very good dealings with Reece once I got on the right track. In fact, they mistakenly sent me a hitch head in addition to the one I bought locally and told me to "just keep it as a spare". Doesn't get much better than that. The thing to keep in mind on issues like this is that they don't have to be nice to you, and tend to treat customers as they are treated. Generally speaking, once the screaming and demanding starts, things go downhill from there. Grandma used to say you can catch more flys with honey than vinegar. I've found that to be correct more than once. Not saying you were less than cordial on the phone, I wasn't there. Just something to keep in mind when one is already miffed about a widget that doesn't work right (cell phones, for example!).
I still have the new hitch head out in the garage. I can get you the numbers off of it if you like.
Mine original head did the same thing as yours with 1100 lbs of tongue. The replacement head did the same thing on the very first tow! I finally got resolution from Reece (Cequent) when J Barca tuned in here and pointed me in the right direction. Long story short (if I recall correctly) is that some heads were too thin in the the support area of the trunnion pin. Even though they are the same part # and are supposedly the same part, THEY ARE NOT the same part! I forget the exact details beyond that, but suffice it to say, if you get the correct head, it won't be bending and breaking out. Perhaps John Barca will pop in with one of his mind-bendingly accurate, informative posts and get you on the right track.
I actually had very good dealings with Reece once I got on the right track. In fact, they mistakenly sent me a hitch head in addition to the one I bought locally and told me to "just keep it as a spare". Doesn't get much better than that. The thing to keep in mind on issues like this is that they don't have to be nice to you, and tend to treat customers as they are treated. Generally speaking, once the screaming and demanding starts, things go downhill from there. Grandma used to say you can catch more flys with honey than vinegar. I've found that to be correct more than once. Not saying you were less than cordial on the phone, I wasn't there. Just something to keep in mind when one is already miffed about a widget that doesn't work right (cell phones, for example!).
I still have the new hitch head out in the garage. I can get you the numbers off of it if you like.
