I have steel Rickson Wheels on my dually. Over 5 months ago, I lost one rear simulator and wanted to order a replacement not only for the dual back wheel but also for one slightly damaged front wheelsMy wife thinks the truck looks a little to "Mad Max bada$$" especially when driving with just one missing, so I was motivated for a more finished look. On July 15 of this year, I placed the order and got confirmation. I tried to check after about six weeks on the status. It turned out the owner never even started the order internally.After getting a direct number to the owner, I sent photos of the wheels so he could make a determination of the type and he said it would be a "few weeks" for manufacturing. About 8 weeks later around Nov 10, I requested status and couldn't even get response via text so I left a voicemail, still no response. .. with the owner!! . Last week, on December 8, I called REAL WHEELS, who does the manufacturing for Rickson. They told me to send photos and within 3 hours they told me they had the solution. I sent an Email to Rickson's customer service and direct to owner canceling my order.I got the NEW product YESTERDAY, in less than 1 week!! from REAL WHEELS!!After looking back at all the effort to stay with Rickson, I must have communicated 12-15 times trying to get a status just to find out Real Wheels had them in stock!! the only difference is the logo!!I was beginning to think this simulator stuff was complex, Rocket Science !! Alas it was not.. just really bad customer service or pure incompetence ...

Yah, it's a tough one... trying to stay and support certain vendors only to later find out that they really don't give a hoot or are too busy for your order...I dunno, guess it's sort of hit N miss... Rims/truck, looking good now "Max" heheh, fun..

I got the royal BS treatment from Rickson for 8 months. To say they were not telling me the truth would be generous on my part. They are not on my list for future dealings

Is Rickson a one-man operation? I see a lot of those small businesses suffer because there's more work than one guy can handle but not enough for two. People get it in their heads that they're the only/most-important customer, and that's where the ugly rumors start.

I think it could be great to have a business with a 6 to 8 month back log for several years. Lots of opportunity to increase business.Wayne

The simulators are outsourced to Real Wheel's, not manufactured in house, or perhaps some reason for the delay could be rationalized. 5 months is being patient and it appears from an earlier post it might have been much longer had something different not been done. How hard is an order to fill if the only change is your company's name plate on an existing supplier's product ?

Rickson "Simulator Rocket Science" Eliminated | Good Sam Community

fpoole
Explorer
Dec 15, 2015
Yah, it's a tough one... trying to stay and support certain vendors only to later find out that they really don't give a hoot or are too busy for your order...
I dunno, guess it's sort of hit N miss...

Rims/truck, looking good now "Max" heheh, fun..
Buzzcut1
Nomad II
Dec 15, 2015
I got the royal BS treatment from Rickson for 8 months. To say they were not telling me the truth would be generous on my part. They are not on my list for future dealings
mkirsch
Nomad II
Dec 15, 2015
Is Rickson a one-man operation? I see a lot of those small businesses suffer because there's more work than one guy can handle but not enough for two. People get it in their heads that they're the only/most-important customer, and that's where the ugly rumors start.
Reddog1
Explorer II
Dec 15, 2015
I think it could be great to have a business with a 6 to 8 month back log for several years. Lots of opportunity to increase business.

Wayne
MrPhelps
Explorer
Dec 15, 2015
The simulators are outsourced to Real Wheel's, not manufactured in house, or perhaps some reason for the delay could be rationalized. 5 months is being patient and it appears from an earlier post it might have been much longer had something different not been done.

How hard is an order to fill if the only change is your company's name plate on an existing supplier's product ?
Glacier_D
Explorer II
Dec 15, 2015
I've read numerous reports on this forum about Rickson Wheels, mostly about the length of time to obtain wheels and tires from them. Granted people will more likely post negative experiences over positive experiences, however, long delivery times and poor followup seems to be a common problem with Rickson.
ISBRAM
Explorer
Dec 15, 2015
Reddog1 wrote:
I think it could be great to have a business with a 6 to 8 month back log for several years. Lots of opportunity to increase business.

Wayne

The sad truth is they sell a very good product but run the business like it's a hobby.
Reddog1
Explorer II
Dec 16, 2015
ISBRAM wrote:
Reddog1 wrote:
I think it could be great to have a business with a 6 to 8 month back log for several years. Lots of opportunity to increase business.

Wayne

The sad truth is they sell a very good product but run the business like it's a hobby.
It could very well be they simply have more business than they want. If so, I am happy for them. Personally, I would not recommend them due to their lack of service and lack of communication. I base this on members posts.

Wayne
jimh406
Explorer III
Dec 16, 2015
Lost wheels is interesting. How? Or, did you mean you lost the hub cap/simulator.

I'm not a hub cap/simulator fan, and didn't even know Rickson made those.

In any case, all this time, I thought the Rickson's excuse was they couldn't build the wheels fast enough. If Real Wheels is their manufacturer, this doesn't make any sense. Of course, if Real Wheels is producing Rickson's designs without approval from Rickson, that could be bad news for Real Wheels if Rickson sues.

Then again, I don't think I've heard anyone else talk about hub caps/simulators here, so I don't know how popular they are.
Powerdude
Explorer
Dec 17, 2015
There is no excuse (except maybe a health problem or death in the family) for not communicating with a customer, especially one who has tried to contact you numerous times.

Period. End of story.

In this day and age of hyper-connectivity, that's just non-existent customer service.

Thank you for the info. I will be avoiding this vendor in the future.