Rickson "Simulator Rocket Science" Eliminated
I have steel Rickson Wheels on my dually. Over 5 months ago, I lost one rear simulator and wanted to order a replacement not only for the dual back wheel but also for one slightly damaged front wheels
My wife thinks the truck looks a little to "Mad Max bada$$" especially when driving with just one missing, so I was motivated for a more finished look. On July 15 of this year, I placed the order and got confirmation. I tried to check after about six weeks on the status. It turned out the owner never even started the order internally.
After getting a direct number to the owner, I sent photos of the wheels so he could make a determination of the type and he said it would be a "few weeks" for manufacturing. About 8 weeks later around Nov 10, I requested status and couldn't even get response via text so I left a voicemail, still no response. .. with the owner!! .
Last week, on December 8, I called REAL WHEELS, who does the manufacturing for Rickson. They told me to send photos and within 3 hours they told me they had the solution. I sent an Email to Rickson's customer service and direct to owner canceling my order.
I got the NEW product YESTERDAY, in less than 1 week!! from REAL WHEELS!!
After looking back at all the effort to stay with Rickson, I must have communicated 12-15 times trying to get a status just to find out Real Wheels had them in stock!! the only difference is the logo!!
I was beginning to think this simulator stuff was complex, Rocket Science !! Alas it was not.. just really bad customer service or pure incompetence ...
My wife thinks the truck looks a little to "Mad Max bada$$" especially when driving with just one missing, so I was motivated for a more finished look. On July 15 of this year, I placed the order and got confirmation. I tried to check after about six weeks on the status. It turned out the owner never even started the order internally.
After getting a direct number to the owner, I sent photos of the wheels so he could make a determination of the type and he said it would be a "few weeks" for manufacturing. About 8 weeks later around Nov 10, I requested status and couldn't even get response via text so I left a voicemail, still no response. .. with the owner!! .
Last week, on December 8, I called REAL WHEELS, who does the manufacturing for Rickson. They told me to send photos and within 3 hours they told me they had the solution. I sent an Email to Rickson's customer service and direct to owner canceling my order.
I got the NEW product YESTERDAY, in less than 1 week!! from REAL WHEELS!!
After looking back at all the effort to stay with Rickson, I must have communicated 12-15 times trying to get a status just to find out Real Wheels had them in stock!! the only difference is the logo!!
I was beginning to think this simulator stuff was complex, Rocket Science !! Alas it was not.. just really bad customer service or pure incompetence ...
